Last updated: September 25, 2024
Acorns.Community CIC (“us,” “we,” or “our”) operates the acorns.community website (the “Service” or “the platform”). In this context, “you” or “Lister” refers to Home Edders, (Home Educators, Self Educators & Facilitators) Providers, Hosters, and Partners adding a listing, while “Booker” or “Client” refers to those booking or engaging with those listings.
Please note that bookings for products and services are made directly with the Lister, not with Acorns.Community CIC. Our role is limited to listing the Lister’s services and (if applicable) facilitating appointment scheduling on their behalf. The Lister is solely responsible for the content and management of their listings on the platform. When booking a session or purchasing an item from a lister, please take note of their refund policy.
By utilising this service, you agree to the Bookings Terms as part of our Terms of Service. These agreements are designed to ensure a smooth experience for both service providers and customers and help ensure that our marketplace remains fair and transparent for all users. Please read them carefully before adding a listing.
Bookers Best Practice for Refunds & Cancellations
What if I need to cancel?
We get it—life happens! While it’s always best to avoid canceling if possible, we know plans can change. Just be sure to review your provider’s cancellation policy ahead of time. Depending on how much notice you give, refunds may not always be available.
How do I cancel?
If you need to cancel a booking or session, Just head to your dashboard, find the booking and click “Cancel” , provide some details, and submit the form. Your refund will follow the provider’s cancellation policy. Even if a refund isn’t available, we encourage you to complete the form as a courtesy, so the provider is notified. Once submitted, the provider will receive both an email and a message.
What happens if my child misses a session in a block?
If your child misses a session, it’s a good practice to let your provider know by submitting a cancellation form. Whether or not you’ll receive a refund will depend on the provider’s policy.
If I am eligible for a refund, when and how will I receive my monies from my provider?
You will receive your eligible refund to your preferred payment method that you used when booking. We would expect you to receive your refund within 14 days at the latest.
What if the provider cancels a booking?
It’s rare, but sometimes life happens—your provider may have to cancel due to illness or unexpected circumstances. If that happens, you’ll be notified by email and receive a full refund for the missed session.
What should I do if the provider doesn’t show up for an session?
If your provider doesn’t arrive for their session, please reach out to the provider as your first point of call to see what has happened. If after 24-48 hours, you have not been able to make contact, please do feel free to contact us to see if we can help.
Listers Best Practice for Refunds & Cancellations
Can I adjust the date or time of a session?
Yes, you can update the dates and times for your session as long as it hasn’t been booked yet. Once someone has shown interest or made a booking, the dates and times are locked in and can’t be changed.
If a booking or request has already been made, you won’t be able to adjust the dates directly. Instead, you’ll need to cancel all current bookings through your Dashboard before making any changes.
What should I do if I need to cancel an activity or session?
You can cancel a single session or a group of sessions through your Cancel page within your dashboard. This allows you to cancel for individual learners or everyone booked into a course or session. Home Edders/Self Edders will automatically be refunded for any dates you cancel if they paid via the platform, otherwise you will need to furnish this refund request direct to your clients in line with the Bookings Terms and Terms of Service.
What happens if a home edder/self edder, member or facilitator needs to cancel?
Home Ed Facilitators and members can cancel a booking or session through their Cancel page. However, refunds aren’t issued automatically—you’ll need to inform us if you’d like to provide a refund if the payment was made via the platform or you would process this in the normal way directly as per your published refund policy.
What happens if a home edder/self edder , member or facilitator misses an individual lesson in a block?
We recommend that self edders, home ed facilitators or members cancel any session they can’t attend through their Cancel page as a courtesy. Whether or not a refund is issued will depend on your cancellation policy.